Virtual call centrer services

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What is Virtual call centrer?

Tổng đài ảo là một hệ thống được xây dựng trên nền điện toán đám mây cho phép bạn thực hiện các cuộc gọi điện thoại bằng công nghệ VoIP (Voice over Internet Protocol) một cách dễ dàng. Đây là một hệ thống tổng đài mà bạn có thể quản lý các cuộc gọi của mình từ máy tính, điện thoại bàn hoặc điện thoại di động từ mọi nơi. Vì vậy bạn có thể kết nối tất cả các văn phòng của mình thông qua một PBX, ngay cả khi công ty bạn ở các quốc gia khác nhau. Công nghệ này cung cấp cho doanh nghiệp của bạn đầy đủ các tính năng của một tổng đài chuyên nghiệp mà không cần đầu tư vào hệ thống tổng đài đắt đỏ như trước đây.

Outstanding feature Service price list

Reasons why businesses should use Virtual Call Center service

Ly do doanh nghiep nen su dung tong dai ao - tiet kiem chi phi nhan su

Saving personnel costs

The company does not need to hire someone to build the system, manage and manage the switchboard equipment.

Ly do doanh nghiep nen su dung tong dai ao - Quan ly he thong de dang

System Management

Just through the browser and the internet, you can configure the call center system easily anywhere

Ly do doanh nghiep nen su dung tong dai ao - tiet kiem chi phi trien khai

Deployment cost savings

Virtual PBX works on your business's existing computer network, so there's no need to buy a separate phone cord

Ly do doanh nghiep nen su dung tong dai ao - tiet kiem cuoc goi noi mang

Save on on-net call charges

On-net call charges between domestic and international branches are completely free of charge

Outstanding feature of
VIRTUAL CALL CENTER

  • Automatic Answer (IVR): You record yourself
  • Record calls, listen back and delete calls: Yes
  • Play call waiting music: Yes
  • Incoming, outgoing, internal calls: Yes
  • Call forwarding: Yes
  • Call charges: Yes
  • Automatic call routing and allocation (ACD): Yes
  • Show incoming calls: Yes
  • Call log: Yes
  • Hands-on 3: Yes
  • Optional extension: Yes
  • Conference phone: Yes
  • Softphone support (Bria, Zoiper): Yes
  • Block incoming calls: Yes
  • CRM application integration: Yes
  • Voicemail (Voicemail): Yes
  • Built-in diversity number (1900/1800, fixed/mobile): Yes

PRICE LIST OF VIRTUAL PBX SERVICES

Multi-year subscription promotion
Call centrer 01
199.000vnd/tháng

Number of extensions: 3

Simultaneous calls: Unlimited

Terminal connection (1900 or fixed): 2

Recording: 5 GB

Conference conversation: 3 people

Give IVR greetings: Không

CALL CENTRER 02
399.000vnd/month

Number of extensions: 22

Simultaneous calls: Unlimited

Terminal connection (1900 or fixed): 3

Recording: 10 GB

Conference conversation: 3 people

Give IVR greetings: Không

CALL CENTRER 03
599.000vnd/month

Number of extensions: 40

Simultaneous calls: Unlimited

Terminal connection (1900 or fixed): 4

Recording: 15 GB

Conference conversation: 4 peole

Give IVR greetings: Không

CALL CENTRER 04
799.000vnd/month

Number of extensions 70

Simultaneous calls: Unlimited

Terminal connection (1900 or fixed): 5

Recording: 20 GB

Conference conversation: 5 people

Give IVR greetings: Không

CALL CENTRER 05
1.399.000vnd/month

Number of extensions: 150

Simultaneous calls: Unlimited

Terminal connection (1900 or fixed): 6

Recording: 25 GB

Conference conversation: 7 people

Give IVR greetings: Không

CALL CENTRER 06
2.499.000vnd/month

Number of extensions:300

Simultaneous calls: Unlimited

Terminal connection (1900 or fixed): 7

Recording: 35 GB

Conference conversation: 8 people

Give IVR greetings: Không

EQUIPMENT PRICE LIST

Dien thoai IP PHONE GRANDSTREAM GXP1610
IP PHONE GRANDSTREAM GXP1610
Price: 983.000vnd
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Dien thoai GRANDSTREAM GXP1620
IP PHONE GRANDSTREAM GXP1620
Price: 1.536.000vnd
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Dien thoai IP GRANDSTREAM GXP1628
GRANDSTREAM IP PHONE GXP1628
Price: 1.683.000vnd
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Dien thoai IP GRANDSTREAM GXP2130
IP PHONE GRANDSTREAM GXP2130
Price: 2.383.000vnd
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IP PHONE 1
ANALOG VOIP GATEWAY DINSTAR DAG1000-4S4O
Price: 7.883.000vnd
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IP PHONE 2
ANALOG VOIP GATEWAY DINSTAR DAG1000-8O
Price: 8.883.000vnd
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IP PHONE 3
GATEWAY DINSTAR DAG2000-24S
Price: 16.883.000vnd
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IP PHONE 4
DINSTAR GATEWAY CONVERTER UC2000-VE-8G-RED
Price: 22.883.000vnd
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IP PHONE 4
YEALINK YHS32 IP HEADPHONE Headset - EOL (END OF LIFE)
Price: 883.000vnd
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IP PHONE 2
HEADPHONE CENTER YEALINK USB UH33 Headset
Price: 983.000vnd
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IP PHONE 3
YEALINK YHS33 YEALINK IP HEADPHONE CHANNEL DEVICE
Price: 993.000vnd
See details

Frequently asked questions about virtual call center

Do I need to install a phone to use a virtual PBX system?

Virtual centrer is a telephone exchange built and operated on the basis of cloud computing technology (Cloud Computing) combined with modern VoIP technology. Virtual call centrer service is a special service that helps companies set up IP-based voicemail systems. This is a telephone exchange service provided over the Internet. Therefore, when using a virtual call centrer, you do not need to pull the postal line like a traditional phone.

How is using a virtual call centrer different from a traditional landline?

Virtual call centrer uses VoIP system to help process tasks with customers more efficiently than traditional landlines. In terms of technology, landline phones operate on the basis of the public switched telephone network (PSTN) and use a network of copper wires and optical cables to transmit data, performing only basic functions of listening and calling. Meanwhile, the VoIP system works through the Internet. In addition, the package cost of VoIP systems is lower than that of traditional landlines. In addition, because VoIP can be compatible with almost any device, businesses will save on technology and installation costs if employees use smartphones or tablets linked to VoIP. Traditional phones have to install physical devices to connect to the PSTN. Meanwhile, VoIP systems are much more flexible in terms of connecting devices. Traditional landlines only make domestic and international calls, look up caller ID information, call forwarding, call barring, call waiting, three-way calling and voicemail, etc. Meanwhile, VoIP system includes all the above basic calling features, and integrates many other modern functions such as advanced call forwarding, call waiting, video conferencing, phone integration. with business applications,... The high scalability of a VoIP system far exceeds that of a traditional landline system.

Virtual call centrer should be used with which objects?

Organizations, companies and businesses need to set up their own telephone exchange but do not have technical specialists. The private switchboard will support receiving information, consulting, sales, customer care ... of the company by phone. Customer care department, sales department, marketing department, online sales department of businesses, stores, supermarkets,…

What numbers does the virtual switchboard at BKHOST support?

Virtual switchboard at BKHOST supports all Hotline numbers: 1800/1900; Mobile carriers (VIETEL, MOBIPHONE, VINAPHONE); Fixed number of provinces.

Can the virtual call centrer use the 1900/1800 number?

Cloud virtual centrer system can also integrate using all value-added phone numbers such as 1900, 1800, and landline numbers. However, if you want to use a mobile number, the operator can also set it up, turning the mobile number of any current carrier into a virtual switchboard number for your company.

Should I hire a 1900 or 1800 virtual call centrer service?

Number 1800: This is the free call number. This number is usually for customer care businesses, answering questions, ... Customers who make the call to the first service number 1800 will get 100% c calls free of charge. Number 1900: the same. However, with 1900, the caller had to pay a fee depending on the top rate that number specified. Enterprises registering the number 1900 will be entitled % cto a discount from the first call center provider no. 1900.

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