SERVER ADMINISTRATION SERVICES

With a team of highly specialized system technicians at BKHOST will support you in the process of server operation. This will always come in handy when you don't have to hire someone with high costs and unsatisfactory expertise.
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Rent a physical server | Rent a server space | Server administration services

PRICE LIST OF SERVER ADMINISTRATION SERVICES

Performance category
Advanced
(Fully managed)
Basic
(Partial management)
Response time
Maximum time from receiving a support request to responding to a customer
10 minutes
15 minutes
Server optimization
Optimal support for applications such as Web Server, Mail Server..., services: Apache, MySQL, PHP…
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SERVER SECURITY
update security holes on OS and server-based applications, Install and configure firewalls such as iptables, csf, apf; secure tmp, change port server.
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CONFIGURATION BACKUP
Support configuration backup on customer's server
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WEBSITE DATA TRANSFER
Transfer website data to customer server
Unlimited
Up to 10 websites or 50GB/month
BASIC MONITORING
Support agent level monitoring: Ping, RAM resources, CPU, Load, hard drive status with physical server; Monitor website down with servers running website
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DEPARTMENT SUPERVISION
Monitor specific applications. Need to talk to the technician first
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REPORT PROBLEM
Report service problems
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PERIODIC REPORTS
Service summary report on the 15th and 30th of every month
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UNIT PRICE / MONTH
890.000vnd
550.000vnd
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Note: Above prices do not include 10% VAT

INFORMATION SERVER ADMINISTRATION SERVICES

NORMAL WORKS

Support error detection check
Support to check and detect errors of web server, database, email server installed by BKHOST
Update updates, patches
Update software updates and patches installed by BKHOST and Operating System (if any and compatible).
Support for application-level server security settings
Support setting server security at application level: set up antivirus, firewall software according to operating system.
Restart services apache, mysql, email server
Restart apache, mysql, email server services via ssh and control panel.
Instructions for configuring backup
Instructions for configuring backup based on available support tools of control panel hosting backup on local HDD when required by customers.
Instructions to restore data from data backups
Instructions to restore data from data backups (if any) to restore the operation of the website.
Instructions to restore the operation of the website
Instructions to restore website operation in case: server overload, hardware failure, service crash, system failure.
Do not handle error correction if it is caused by user influences
Error correction will not be handled if the error is caused by the user's impact, in this case BKHOST only supports guiding customers to find the error.
Do not support self-installed customer software and source codes
Self-installed customer software and customer-deployed source codes are not supported
Support customers in managing Hosting control panel
  • Create Template
  • Create/Delete Host
  • DNS configuration
  • Park domain
(BKHOST only performs admin demo for 1 hosting, then instructs customers to do it themselves for other hosting)
INFORMATION SERVER ADMINISTRATION SERVICES

PREMIUM JOBS

Instructions for installing software and services
Guide to install other software and services according to customer requirements. Only install software that is fully supported, licensed and compatible with the server's operating system.
Support to restore the operation of the web server
Support to restore the operation of the web server in case: server overload, hardware failure, service suspension, system failure.
Support restore data from data backups
Support restoring data from data backups (if any) to restore website operation
Support restoring data from data backups (if any) to restore website operation
Optimally configure Web server, Database server, OS to minimize server resource consumption. - Supports server security configuration at system level.
Support customers against small and medium botnet attacks
Support customers against small and medium botnet attacks: install a firewall on the server, prevent connection attacks (Note: if the botnet is large, the server may still be affected). - Consulting on the security level of the source code customers are using.
Consulting customers on security
Advising customers on security in the process of using the server.
Ensure compatibility of application configuration between the old server and the new server
Ensure the compatibility of application configuration between the old server and the new server (if the customer transfers the service from another place).
Support checking for errors occurring at the application level
Support checking for errors that occur at the application level during use.
Consulting customers to apply the best solutions with services
Consulting customers to apply the best solutions with the service customers are using.
Do not handle error correction if it is caused by user influences
Error correction will not be handled if the error is caused by the user's influence, in this case BKHOST only supports guiding customers to find the error
Do not support self-installed customer software and source codes
Self-installed customer software and customer-deployed source codes are not supported.
Cooperation with customers
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BKHOST is responsible for informing customers about the application BKHOST installs (if any).
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Stores the hosting account's root information and related administrative information.
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Customer should notify BKHOST of any server-related customer updates, if any.
BKHOST will not support
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Server overload due to insufficient server resources to meet demand
Server overload due to insufficient server resources to meet the needs of the applications that customers are installing and using on the server.
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Customers themselves intervene and install damage to the system without notice
Customers themselves intervene and install damage to the system without notifying BKHOST's technical side
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Interfere directly with website source code
Interfere directly with the source code of the customer's website to fix errors (errors not caused by the server).
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Requires installation of applications that are not fully supported or beyond capacity
Requires installation of applications that are not fully supported or beyond the experience of BKHOST technical department.
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Research requirements, integrate a solution
Requires researching and integrating a solution that is not fully supported or beyond the experience of BKHOST's technical department.
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BKHOST will not be responsible
BKHOST will not be responsible for the data inside the server, customers need to have their own data backup policy.
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Customers use infringing
Customers use violating terms of service of BKHOST.
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Frequently asked questions about server administration

What is server administration?

Server administration is the performance of technical infrastructure management operations such as installation, configuration, optimization, monitoring, reporting, and handling technical problems if errors arise in order for the server to operate at high speed. steady state and peak performance.

Why hire a server administration service?

Hiring a server administration service will bring many benefits to businesses, instead of having to build a costly and time-consuming technical team for self-administration of the system. With server administration services, businesses will:

  • Don't waste time running the server yourself.
  • Reduce engineering team building costs.
  • There is a team of highly specialized IT technicians to administer the server.
  • Minimize risks, quickly fix arising errors.
Does BKHOST handle errors related to websites and applications installed on the Server?

BKHOST will not be responsible for the content, does not directly interfere with the Website source code, the Application that the customer has installed inside the Server.

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