CHÍNH SÁCH HOÀN TIỀN

100% customer satisfaction guarantee

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The following services are subject to the refund policy: Hosting, Cloud VPS, Cloud Server, and Email Server.

Tf you have made a payment but have not received the product information within 3 days.

BKHOST delivers a product that does not match the detailed description provided on the website.

This refund policy does not apply to agent customers.

The refund policy does not apply to customers who have registered for a trial service.

Within 5 days from the date you register for services with BKHOST, if you request to terminate the service and ask for a refund in accordance with the conditions in Section 2 (2. Conditions for application), BKHOST will process the request and refund 100% or a portion of the amount as requested, through bank transfer or cash. During the refund process, you will bear any transaction fees, such as bank transfer fees or administrative fees, if applicable.

Each customer is eligible for a refund only once for all products and services listed in Section 2 that are eligible for a refund.

The customer information must match the data registered in the system at id.bkhost.vn, such as: Full name, Date of birth, ID card number, Address, and Phone number.